Support
For account, billing, privacy, connection, or technical help, email peter@otterd.com. This is also Otter Digital's privacy contact. We aim to acknowledge requests within two business days.
What to include
Tell us the platform and Otter Beam version, what you expected, and what happened. For connection issues, include whether you used LAN, Tailscale, or Otter relay. Do not send passwords, SSH private keys, API keys, access tokens, source code, terminal transcripts, or other secrets.
Billing
Manage Apple purchases in App Store subscription settings and Google purchases in Google Play subscription settings. Stripe purchases can be managed from the billing controls in Otter Beam. Include the payment provider and transaction date when requesting help, but do not send full payment-card details.
Account deletion
The fastest route is Profile → Account → Delete account in the app. If you cannot access the app, follow the verified email process on the account deletion page. We aim to complete verified manual requests within 30 days and will confirm completion or explain a lawful delay.
Privacy requests and complaints
Email us from your account address to request access, correction, deletion, withdrawal of consent for optional processing, or information about retention and international processing. We will verify the request without asking for a password, SSH key, or access token. You may also complain to Singapore's Personal Data Protection Commission or the competent authority where you live.
Provider
Otter Beam is provided by Otter Digital Pte. Ltd., Singapore.